Policies

Non-Discrimination Policy

PVWW welcomes writers of all genres, backgrounds, races, colors, national or ethnic origins, ages, religions, disabilities, sexual orientations, gender identities and expressions, and veteran statuses. We prohibit all discrimination against and harassment of any instructor or student on the basis of any of the above.

For those applying to teach at PVWW, we do not discriminate based on race, color, national or ethnic origins, age, religion, disability, sexual orientation, gender identity or expression, and/or veteran status. For more information on applying to teach at PVWW, see our application and criteria.

Payment is due in full before arriving at any class or workshop. We do not consider you registered in any class or workshop unless and until we receive full payment.

Gift Certificates: If you'd like to redeem a gift certificate, simply let us know which class you'd like to apply it toward, and we will register you for that class.

One-Day Craft Classes: We offer full refunds on any class up to 3 days (72 hours) before the date of the class. If you need to withdraw from the class after this, we cannot guarantee a refund although we may be able to accommodate you if we can fill your spot in the class.

Multi-Week Workshops: We offer full refunds on all multi-week workshops up until 5 days before the first class. If you need to withdraw from the workshop after this, we cannot guarantee a refund, although we may be able to accommodate you if we can fill your spot. If you must withdraw from the class after it has begun, regardless of the situation, we do not offer any refunds or exceptions.

Gift Certificates: If you are enrolled in a class and plan to use a gift certificate, you are still subject to the normal refund policies. You must notify us

Unforeseen Circumstances/Emergencies During Multi-Week Workshops: If there is an unforeseen emergency (such as instructor illness or medical leave) that causes the workshop to end mid-session, all students will be refunded a pro-rated amount based on the number of classes left that will be canceled. Unfortunately, we are not able to offer refunds if students must drop out of the workshop mid-session due to personal reasons or emergencies (this is because our instructors earn a direct percentage of what the class brings in, and multiple withdrawals and refunds mid-session would affect what we're able to pay them, and we value their time and talent.)

Other scenarios: We know there are all kinds of scenarios that might bring you to request a refund. We will try our best to accommodate you, though there are certain scenarios where we cannot offer refunds, regardless of the situation. We are unable to offer a refund in the following instances: If it is after our requisite cancellation period and we cannot find someone to take your spot in the class; If you have been provided with materials from the workshop; if the instructor has devoted significant amounts of time to you and/or worked with you via email in any way; if you are requesting a refund while a class is currently running.

One-Day Craft Classes: If a one-day craft class is canceled or rescheduled due to circumstances outside our control (ie. weather, instructor illness, building emergency, etc.) all enrolled participants will have the option of either receiving a full refund or putting their credit toward another PVWW one-day craft class.

Multi-Week Workshops: If circumstances outside our control (i.e. weather, instructor illness, building emergency, etc.) require that a particular day (or days) in a multi-week workshop be canceled, PVWW and the instructor will make sure that the missed class is rescheduled at a time that works best for as many participants as possible. We are unable to offer any type of refund to those who cannot attend the rescheduled classes.

One-Day Craft Class: If a one-day craft class fails to enroll at least four participants, the class will not go forward. It may be pushed back and rescheduled for a later date, or canceled completely. Regardless, all those who have already paid for the class will have a choice of receiving either a full refund or full credit toward another one-day craft class.

Multi-Week Workshops: If a multi-week workshop fails to enroll at least five participants, the workshop will not go forward. It may be pushed back and rescheduled for a later date, or canceled completely. Regardless, all those who have already paid for the workshop will have a choice of receiving either a full refund or applying their payment toward another multi-week workshop.

If any disputes, problems, offensive content, or issues arise within the workshop or class setting, our goal is to resolve tensions in as professional and helpful a manner as possible. As writers tackling often-difficult subjects, we cannot fully control some of the topics that may be discussed. However, we aim to establish a safe and open space for communication and discussion of any issue that may arise. If you do not feel safe discussing an issue in the group, please reach out to your instructor.

Any individual who behaves in a loud, unruly, and/or disrespectful manner to any student(s) and/or instructor(s) will be asked to leave and will not be entitled to a refund.

Payment for consulting, editing, and coaching services is due in full before any services are rendered. Once we receive payment, your consultant and/or coach will be in touch with you.

Currently, we can only accept payment via our secure online payment system, Stripe (similar to PayPal). We normally send an invoice, though we are happy to take your payment over the phone if that's easier.

We are committed to making sure you're satisfied with the services you receive, and in the event that you're unhappy with these services please let us know and we'll see what we can do. Unfortunately, we cannot give refunds on consulting or coaching services, but we can discuss with the consultant/coach and see what went wrong and how we might fix it.